Account Rules and Terms at Verywell

Terms and Conditions at Verywell Casino

Our terms and conditions have applied since 1 January 2017 and were last updated on 28 October 2025, with English standing as the binding language for any dispute over wording. Opening an account requires us to collect an email address, full name, date of birth, phone number and password, and every player must be at least 18 years old to register or deposit.

We allow one account per computer, IP address and phone number across every domain run by our legal entity. A duplicate account leads to voided transactions and forfeited winnings and bonuses, and a second account is only approved with administration permission, for example when access to the original is lost.

Access and Account Security

Only one browser tab per account may be active at a time; playing across several tabs cancels winnings and can block the account. Lost passwords are recovered through the "Remind the Password" button when signing in to your account. By registering, every player declares they have never had a gambling addiction and have never been enrolled in GAMSTOP or a similar scheme. An account left untouched for 180 days is marked inactive and a £5 monthly administration fee is deducted until the balance reaches zero.

Bonus Rules and Prohibited Conduct

Any welcome or reload bonus we credit, including the offers listed on our casino bonus page, is capped at £1,000, and only one bonus can be active at a time; a new one is only released once the previous bonus shows a status of "Wagered" or "Canceled". While a bonus is active, casino stakes are capped at £2 per spin or bet, including bonus buys, while sports stakes are capped at £50, and every wagering bet must stay below 20% of the bonus amount or it will not count towards clearing it.

Deposited funds carry a 3x wagering requirement before withdrawal — a £10 deposit, for example, must generate £30 in bets — and withdrawing funds that were never played attracts a 20% fee. Balances combine main and bonus money, so winnings stay locked until wagering is finished, and wagering is cancelled outright if the combined balance falls to £0.20. Slot play counts towards clearing a bonus, table games and video poker do not, and around 300 slot titles, including Immortal Romance and Thunderstruck II, are excluded from bonus play altogether.

We do not allow deliberately delaying game rounds or bonus features, low-risk mirror betting such as covering all roulette numbers or both red and black, placing large bets to build a balance and then cutting stakes by two times or more, or exceeding the £2 bonus stake limit, and a verified phone number is required before any bonus can be received.

Verification, Withdrawals and Account Limits

Before any funds leave an account, several conditions apply, and each one carries its own figure:

• Verification (KYC) applies to every player who deposits, and is triggered automatically once a withdrawal reaches £1,000; required documents include a passport, driving licence or ID, plus proof of address dated within the last 30 days.
• A withdrawal request needs a completed profile with a verified phone number and email, at least one successful deposit in the previous 30 days, and no unfinished free spins or free bets.
• Withdrawal limits sit at £2,000 a day, £10,000 a week and £40,000 a month, with requests processed within 36 hours and handled one at a time, in the order received, as set out on our payout times page.
• Funds are returned to the same method used to deposit wherever possible, and cannot be paid back to a Mastercard credit card.
• Players can set limits or pause their account through our self-exclusion options, arranged via support, with a 30-day block available directly through chat.
• Any dispute should be raised with support first, since our server records stand as final evidence of play.