Verywell Verification: Documents, Timing and Rejections

Online Casino Verywell Verification: Documents And Timing

We ask every player who deposits with us to pass identity verification, since no anonymous accounts are allowed. Proof of identity comes from a passport, driving licence or national ID, while proof of address must be a utility bill issued within the last 30 days or a bank statement — mobile phone bills are never accepted for this purpose. Anyone depositing by card sends us photos of both sides, with the first six and last four digits visible and the CVV hidden, together with a bank statement for that same card. Before any payout is released, the profile itself also needs a verified phone number, a verified email address and at least one successful deposit in the last 30 days.

Our checks combine electronic database verification, phone calls and document review, and we also run random identity checks, always notified by email when one applies to an account. A selfie holding the submitted ID, proof of source of funds or payroll records, and, where our self-declaration rules apply, a document confirming no history of gambling addiction can all be requested on top of the standard documents. Politically exposed persons must tell us their status when asked.

When full checks apply

We trigger full verification once a withdrawal reaches USD 1,000 or more, or at any time we request it. Game transaction checks can take up to 30 days, winnings verification with the game provider up to 30 calendar days, and investigations into irregular play up to 75 days before a result is confirmed.

Which Documents We Request

The exact documents we ask for depend on your deposit method and account activity. Each one checks a specific part of your profile:

• Passport, driving licence or national ID — proves identity once a withdrawal passes USD 1,000.
• Proof of address — a utility bill from the last 30 days or a bank statement; phone bills are not accepted.
• Both sides of the deposit card — first six and last four digits visible, CVV digits covered.
• A bank statement matching the card used for deposits.
• A selfie holding the submitted ID, requested in individual cases.
• Proof of source of funds or payroll records, requested when deposit activity needs explaining.
• A document confirming no history of gambling addiction, requested where our self-declaration rules apply.

We also carry out random identity checks across accounts and always notify the player by email first; politically exposed persons must disclose their status at that point. Card deposits and payouts both draw on the same document set, so it helps to check current options on our payment methods page before you submit anything to us.

What Can Fail Or Delay Verification

Opening more than one account on the same computer, IP address or phone number voids transactions and forfeits winnings and bonuses, since only one account per player is allowed across every domain we run; a second account is approved only with our permission, for example after lost access. Deposits must come from a card or e-wallet held in the player's own name — funds from a third party are not accepted. Using mobile deposits linked to operator credit or SMS loans leads to blacklisting and blocked withdrawals.

Playing in more than one browser tab on the same account at the same time cancels any winnings from that session and can lead to the account being blocked. Withdrawals back to a Mastercard credit card are not possible; we pay out through an alternative method instead. At registration, players declare they have never had a gambling addiction or taken part in self-exclusion schemes such as GAMSTOP, and underage accounts are closed with funds confiscated. An open free spins or free bet offer also pauses any payout until it is finished or cancelled.

Once verification clears, withdrawal requests are generally processed within 36 hours, and we handle one request per account at a time, in the order received — see processing times by method for the full breakdown. If a check leaves a withdrawal on hold longer than expected, players can raise it through our complaints process, and anyone reconsidering their account status can read about self-exclusion options with us.